Bakery Retail Manager

Managing a crew of 20-25 retail employees in a busy, award-winning bakery, and helping to create a warm and inviting atmosphere for customers and staff.

Key Responsibilities include:

  • Inspires themselves and others to work effectively as part of a team, leading by example to maintain a positive, welcoming environment.
  • Provides outstanding customer service daily for our guests, in person, on the phone, and online, in a high-volume, fast-paced business.
  • Weekly meetings with General Manager & Wholesale Manager to coordinate business needs and goals.  Bi-weekly meetings with retail supervisors to discuss front of house needs or concerns and to give/receive feedback.
  • Daily huddles with retail staff to discuss menus, productions par numbers, troubleshoot and discuss issues.
  • Hiring, performance management, and termination of retail staff.
  • Orientation, training, coaching, developing and discipline of all front-of-house employees through ongoing feedback and the establishment of performance expectations.
  • Plans and implements regular staff reviews.
  • Ensures sanitation, safety, and labor practices are upheld and compliant with all regulatory agencies.
  • Ensures daily product quality standards are met through coaching retail staff and communicating with production staff.
  • Ensures all displays and retail areas are clean, visually appealing, and meet the aesthetic standards of the bakery.
  • Resolving customer complaints and ensuring customer satisfaction, as well as properly documenting issues.
  • Schedules retail staff in order to meet daily, seasonal, and holiday demands while meeting budget guidelines.
  • Tip reporting for direct and indirect employees
  • Assists in tracking and reconciling daily cash and retail sales for internal and external reporting with a high level of accuracy.
  • Update POS as needed (Square registers and bespoke website).
  • Light bookkeeping and maintenance of spreadsheets; competency in Excel, MS Office, WordPress, and Sage Accounting software.
  • Ability to work a flexible schedule to ensure smooth, efficient customer service and provide shift coverage for co-managers as needed. 

Prerequisites:

  • 3+ years of retail/bakery management experience.
  • Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment while absorbing and retaining information quickly.
  • Ability to work 40+ hours per week.
  • Must have manual dexterity to reach, pull, transfer, bend, lift and carry 50lbs. or less and walk/stand for long periods of time.
  • Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels), and to motivate and manage staff and work effectively in a management team.

Compensation:

  • Starting pay of $28/hour, with an increase to $30/hour after six month review.
  • $25k life insurance policy fully paid by Standard Baking Co.
  • Health insurance, FULLY PAID, after 60 days (an average of $2+/hour value).
  • Options for employee-paid ancillary benefits including Voluntary Life, Dental, Vision, Short and Long-Term Disability.
  • 401k with a 4% match available after 6 months.
  • Up to 3 weeks paid vacation.
  • Free bread and pastries while working.
  • The chance to work in an amazing, award-winning bakery with a 30-year history of outstanding products and service, and a staff with a high retention rate (many in management and production have 10+ years with the company).